Services

From home networking to customized services and consulting in complex corporate computing environment, the Widearea Data Systems experts in Professional services can help you take control of your environment, save time and implement faster. For more information about our services, please contact Services department at services@magicsoft.com.

Magicsoft Support Group helps customers and partners plan, design, implement, and manage their collaboration communication solutions, aligning system needs with business goals every step of the way.

In addition to the software and hardware products, and the solutions, Magicsoft provides the following consulting services to clients:

• Enterprise help desk system over IP planning and implementation
• IP Contact center solution planning and implementation
• VoIP planning and implementation
• Video Tele-Conferencing (VTC) planning and implementation
• Quality of Service (QoS) and security assessment for your VoIP and VTC network
• VoIP and VTC planning and implementation for your convergence needs
• Server Virtualization and Thin Client planning and implementation
• System and Network Security –
• System Security Authorization Agreement (SSAA) – Magicsoft provides comprehensive and analysis services in preparation for writing the SSAA.
• System Security Plan (SSP) – Magicsoft will draw heavily on the information gathered during the SSAA project to construct the SSP.  The SSAA might not provide all information needed and will require specific information capture activities.
• Risk Analysis/Risk Management – Magicsfot will create risk management documents and will provide both initial and residual risk analysis and management services, including recommended mitigation strategies for risks identified during the process.
• Magicsoft’ product installation, upgrade, and maintenance
• Product integration and custom development for your VoIP and VTC needs